New Roots Organics
fresh organic strawberries
Help - FAQs
What's your cancellation policy?
How do I Skip a Delivery?
How do I Schedule a Vacation?
Where does your Produce Come From?
Website tips & tricks for your account
Produce Storage Tips

What's your cancellation policy?
You can skip one delivery, schedule a vacation, or cancel your subscription at any time.

We do however need to have all changes, including skips or cancellations no later than 7am one day prior to your delivery day.
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How do I skip a delivery?
If you need to skip the delivery for the current week, just log into your account, scroll to the bottom of the order and click on SKIP THIS DELIVERY.


How do I schedule a Vacation?
Use this feature if you know in advance what week or weeks you will need to miss. Log into your account, and click on the link on the left side of the screen. Use the drop down menu and choose the start and stop week of your vacation.


Where does our Produce Come From?
We are very particular about what goes in our bins each week and we have made it a point over the years to get to know the farms and (labels) that we buy from.

Our produce comes from Washington, Oregon, and California primarily. We always buy seasonally, so you will not find melons or corn for instance, in our bins in the winter.

Throughout the year we make it a priority to include locally grown produce 1st, and then when needed to make our bins balanced and complete, we include citrus, avocados, fresh greens and lettuces , etc. from California, and sometimes Mexico. We will always identify what is grown locally.

We procure our produce in 3 different ways, and not necessarily in this order: 1st, through two different wholesalers, one here in Washington, and one in Oregon, who both have networks of local farms that they buy produce from which in turns makes it possible for us to buy from, 2nd, through Small Farm Cooperatives & 3rd, direct from the grower.

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Website tips & tricks for your account
Want a download to print out for easy reference on how to sub, shop, and more? Click here for a PDF


Produce Storage Tips: (Don't clean produce until you are ready to use it)
Some fruits emit ethylene; an odorless, colorless gas that speeds ripening and can lead to the premature decay of nearby ethylene-sensitive vegetables. Put spinach or kale in the same bin as peaches or apples, and the greens will turn yellow and limp in just a couple of days. So the first trick is to separate produce that emits ethylene from produce that’s sensitive to it.

REFRIGERATE THESE GAS RELEASERS: (Melons should only be refrigerated when they are ripe)






DON'T REFRIGERATE THESE GAS RELEASERS: (Unless they are already ripe)


Bananas, unripe





Store all Leafy Greens in plastic bags in the refrigerator for maximum freshness.


Never refrigerate potatoes, onions, (this does not include the spring onions with greens) winter squash or garlic. Keep them in a cool, dark, dry cabinet.


Stone Fruit should be stored on your counter at room temperature, ideally away from sunlight. They should NOT be kept in a bowl but rather stored separately, not touching each other. Once ripe, they can go in the refrigerator.

Why New Roots?
We can give you reasons until apples grow out of our ears. Check out our top 6 reasons for New Roots.
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Site of the Week to inspire those who want to learn about the benefits of organic agriculture. It aims to provide clarity for those confused by the sea of food labels and build trust in the USDA organic label.