Help - FAQs
How does it work?
What's your cancellation policy?
How do I Skip a Delivery?
How do I Schedule a Vacation?
Where does your Produce Come From?
NEW!Website tips & tricks for your account
NEW!The ABC's of Fresh
How does it work?
Orders are created on Fridays, and an email reminder is sent out no later than noon. Once the orders are created, you can make substitutions to your order, shop for additional items or make any other changes to that order. (Keep in mind, you will have until 7am one day prior to your delivery day to do this!) You are responsible for knowing your delivery schedule. Because the internet is not always reliable, there is a chance that you may not receive an email. If you want to check to see if you have an order, just log into your account and/or email or call us.
The produce comes in a Rubbermaid container with lid, so you don't need to be home when we deliver. The driver will leave it on your porch or otherwise designated area (if you are in an apartment, be specific when you sign up).
Then we will collect the empty on your next delivery day when we leave a new one. (So please have your empty out for pick up!!)
The bin contains a balanced selection of the best seasonal fruits and vegetables we can find that week! Because we choose only the best, the selection may change throughout the week.
back to top »
What's your cancellation policy?
You can skip one delivery, schedule a vacation, or cancel your subscription at any time.
We do however need to have all changes, including skips or cancellations no later than 7am one day prior to your delivery day.
back to top »
How do I skip a delivery?
If you need to skip the delivery for the current week, just log into your account, scroll to the bottom of the order and click on SKIP THIS DELIVERY.
How do I schedule a Vacation?
Use this feature if you know in advance what week or weeks you will need to miss. Log into your account, and click on the link on the left side of the screen. Use the drop down menu and choose the start and stop week of your vacation.
Where does our Produce Come From?
We are very particular about what goes in our bins each week and we have made it a point over the years to get to know the farms and (labels) that we buy from.
Our produce comes from Washington, Oregon, and California primarily. We always buy seasonally, so you will not find melons or corn for instance, in our bins in the winter.
Throughout the year we make it a priority to include locally grown produce 1st, and then when needed to make our bins balanced and complete, we include citrus, avocados, fresh greens and lettuces , etc. from California, and sometimes Mexico. We will always identify what is grown locally.
We procure our produce in 3 different ways, and not necessarily in this order: 1st, through two different wholesalers, one here in Washington, and one in Oregon, who both have networks of local farms that they buy produce from which in turns makes it possible for us to buy from, 2nd, through Small Farm Cooperatives & 3rd, direct from the grower.
back to top »
Website tips & tricks for your account
Want a download to print out for easy reference on how to sub, shop, and more? Click here for a PDF
The ABC's of Fresh: (Don't clean produce until you are ready to use it)
Some fruits emit ethylene, an odorless, colorless gas that speeds ripening and can lead to the premature decay of nearby ethylene-sensitive vegetables. Put spinach or kale in the same bin as peaches or apples, and the greens will turn yellow and limp in just a couple of days. So the first trick is to separate produce that emits ethylene from produce that's sensitive to it.
REFRIGERATE THESE GAS RELEASERS: (Melons should only be refrigerated when they are ripe)
Apples
Apricots
Canteloupe
Honeydew
Figs
DON'T REFRIGERATE THESE GAS RELEASERS: (Unless they are already ripe)
Avocados
Bananas, unripe
Nectarines
Peaches
Pears
Plums
Tomatoes
KEEP THESE AWAY FROM ALL GAS RELEASERS:
Bananas, ripe
Broccoli
Brussels sprouts
Cabbage
Carrots
Cauliflower
Cucumbers
Eggplant
Lettuce and other leafy greens
Parsley
Peas
Peppers
Squash
Sweet potatoes
Watermelon
Never refrigerate potatoes, onions, (this does not include the spring onions with greens) winter squash or garlic. Keep them in a cool, dark, dry cabinet, and they can last up to a month or more.
Sourced from: The Vegetarian Times
What's your cancellation policy?
How do I Skip a Delivery?
How do I Schedule a Vacation?
Where does your Produce Come From?
NEW!Website tips & tricks for your account
NEW!The ABC's of Fresh
How does it work?
Orders are created on Fridays, and an email reminder is sent out no later than noon. Once the orders are created, you can make substitutions to your order, shop for additional items or make any other changes to that order. (Keep in mind, you will have until 7am one day prior to your delivery day to do this!) You are responsible for knowing your delivery schedule. Because the internet is not always reliable, there is a chance that you may not receive an email. If you want to check to see if you have an order, just log into your account and/or email or call us.
The produce comes in a Rubbermaid container with lid, so you don't need to be home when we deliver. The driver will leave it on your porch or otherwise designated area (if you are in an apartment, be specific when you sign up).
Then we will collect the empty on your next delivery day when we leave a new one. (So please have your empty out for pick up!!)
The bin contains a balanced selection of the best seasonal fruits and vegetables we can find that week! Because we choose only the best, the selection may change throughout the week.
back to top »
What's your cancellation policy?
You can skip one delivery, schedule a vacation, or cancel your subscription at any time.
We do however need to have all changes, including skips or cancellations no later than 7am one day prior to your delivery day.
back to top »
How do I skip a delivery?
If you need to skip the delivery for the current week, just log into your account, scroll to the bottom of the order and click on SKIP THIS DELIVERY.
How do I schedule a Vacation?
Use this feature if you know in advance what week or weeks you will need to miss. Log into your account, and click on the link on the left side of the screen. Use the drop down menu and choose the start and stop week of your vacation.
Where does our Produce Come From?
We are very particular about what goes in our bins each week and we have made it a point over the years to get to know the farms and (labels) that we buy from.
Our produce comes from Washington, Oregon, and California primarily. We always buy seasonally, so you will not find melons or corn for instance, in our bins in the winter.
Throughout the year we make it a priority to include locally grown produce 1st, and then when needed to make our bins balanced and complete, we include citrus, avocados, fresh greens and lettuces , etc. from California, and sometimes Mexico. We will always identify what is grown locally.
We procure our produce in 3 different ways, and not necessarily in this order: 1st, through two different wholesalers, one here in Washington, and one in Oregon, who both have networks of local farms that they buy produce from which in turns makes it possible for us to buy from, 2nd, through Small Farm Cooperatives & 3rd, direct from the grower.
back to top »
Website tips & tricks for your account
Want a download to print out for easy reference on how to sub, shop, and more? Click here for a PDF
The ABC's of Fresh: (Don't clean produce until you are ready to use it)
Some fruits emit ethylene, an odorless, colorless gas that speeds ripening and can lead to the premature decay of nearby ethylene-sensitive vegetables. Put spinach or kale in the same bin as peaches or apples, and the greens will turn yellow and limp in just a couple of days. So the first trick is to separate produce that emits ethylene from produce that's sensitive to it.
REFRIGERATE THESE GAS RELEASERS: (Melons should only be refrigerated when they are ripe)
Apples
Apricots
Canteloupe
Honeydew
Figs
DON'T REFRIGERATE THESE GAS RELEASERS: (Unless they are already ripe)
Avocados
Bananas, unripe
Nectarines
Peaches
Pears
Plums
Tomatoes
KEEP THESE AWAY FROM ALL GAS RELEASERS:
Bananas, ripe
Broccoli
Brussels sprouts
Cabbage
Carrots
Cauliflower
Cucumbers
Eggplant
Lettuce and other leafy greens
Parsley
Peas
Peppers
Squash
Sweet potatoes
Watermelon
Never refrigerate potatoes, onions, (this does not include the spring onions with greens) winter squash or garlic. Keep them in a cool, dark, dry cabinet, and they can last up to a month or more.
Sourced from: The Vegetarian Times
Why New Roots?
We can give you reasons until apples grow out of our ears. But why don't you hear it from our customers.
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