New Roots Organics
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Help - FAQs
How does it work?
What's your cancellation policy?
How do I Skip a Delivery?
How do I Schedule a Vacation?
Where does your Produce Come From?


How does it work?
Orders are created on Fridays, and an email reminder is sent out no later than noon. Once the orders are created, you can make substitutions to your order, shop for additional items or make any other changes to that order. (Keep in mind, you will have until 7am one day prior to your delivery day to do this!) You are responsible for knowing your delivery schedule. Because the internet is not always reliable, there is a chance that you may not receive an email. If you want to check to see if you have an order, just log into your account and/or email or call us.

The produce comes in a Rubbermaid container with lid, so you don't need to be home when we deliver. The driver will leave it on your porch or otherwise designated area (if you are in an apartment, be specific when you sign up).

Then we will collect the empty on your next delivery day when we leave a new one. (So please have your empty out for pick up!!)

The bin contains a balanced selection of the best seasonal fruits and vegetables we can find that week! Because we choose only the best, the selection may change throughout the week.
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What's your cancellation policy?
You can skip one delivery, schedule a vacation, or cancel your subscription at any time.

We do however need to have all changes, including skips or cancellations no later than 7am one day prior to your delivery day.
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How do I skip a delivery?
If you need to skip the delivery for the current week, just log into your account, scroll to the bottom of the order and click on SKIP THIS DELIVERY.



How do I schedule a Vacation?
Use this feature if you know in advance what week or weeks you will need to miss. Log into your account, and click on the link on the left side of the screen. Use the drop down menu and choose the start and stop week of your vacation.



Where does our Produce Come From?
We are very particular about what goes in our bins each week and we have made it a point over the years to get to know the farms and (labels) that we buy from.

Our produce comes from Washington, Oregon, and California primarily. We always buy seasonally, so you will not find melons or corn for instance, in our bins in the winter.

Throughout the year we make it a priority to include locally grown produce 1st, and then when needed to make our bins balanced and complete, we include citrus, avocados, fresh greens and lettuces , etc. from California, and sometimes Mexico. We will always identify what is grown locally.

We procure our produce in 3 different ways, and not necessarily in this order: 1st, through two different wholesalers, one here in Washington, and one in Oregon, who both have networks of local farms that they buy produce from which in turns makes it possible for us to buy from, 2nd, through Small Farm Cooperatives & 3rd, direct from the grower.


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Why New Roots?
We can give you reasons until apples grow out of our ears. But why don't you hear it from our customers.

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Site of the Week
University Food Bank doing great work for the community! We will be partnering with them by using our purchasing power to buy fresh produce with your donation dollars and ours during times of most need. www.udistrictfoodbank.org
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